Refund policy

Return Window

  • Customers can request a return within 7 days of receiving their order.
  • Items returned after 7 days will not be accepted.

Eligibility for Returns
To be eligible for a return:

  • Product must be unused, unwashed, and unworn.
  • All original tags, labels, and packaging must be intact.
  • The item should be in its original condition without stains, perfume, or damage.

Non-Returnable Items
Returns will not be accepted for:

  • Products purchased during clearance or final sale.
  • Items that have been washed, altered, or used.
  • Products without original tags or packaging.

Wrong, Damaged, or Defective Items
If you receive a wrong, damaged, or defective product:

  • Contact us within 48 hours of delivery.
  • Share your order number along with clear photos or an unboxing video.
  • After verification, we will arrange a replacement or full refund at no extra cost.

Size Exchange

  • If the size doesn't fit, you may request a size exchange within 7 days (subject to stock availability).
  • Customers may be responsible for return shipping charges unless the error is on our side.

Refund Process

  • Refunds are initiated only after the returned product passes our quality inspection.
  • Once approved, the refund will be processed to the original payment method within 5–7 business days.
  • COD order refunds will be transferred to the customer's bank account or UPI.

Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, FitMann will bear the return shipping cost.
  • For size or preference-based returns, return shipping charges may be borne by the customer.

How to Request a Return
To initiate a return, contact our support team with:

  • Order Number
  • Registered Mobile Number or Email
  • Reason for Return
  • Photos (if applicable)